Privacy Policy

1. Introduction

Smart Living Tech ("we", "us", "our") operates the website smartlivingtech.com. This Privacy Policy explains how we collect, use, disclose, store and protect personal information, and the choices you have in relation to that information. The data controller for personal data collected via this website is Basudev Devkota.

2. Contact Details

3. Scope

This policy applies to personal information collected through smartlivingtech.com and any related online services, mobile applications or customer support channels. It does not apply to third‑party websites or services linked from our site.

4. Categories of Personal Information Collected

We may collect the following categories of personal information:

• Identity and contact information: name, email, postal address, phone number.
• Account and login data: username, password, profile details.
• Transaction and billing data: order history, payment references, delivery addresses (we do not store full credit card numbers).
• Installation, service and support data: service addresses, scheduling details, communications with support.
• Technical and usage data: IP address, browser and device identifiers, pages visited, referrer, cookies, analytics data, timestamps.
• Communications content: messages you send to us (support requests, feedback).
• Any other information you choose to provide.

5. How We Collect Information

• Directly from you when you register, place orders, request installations, contact support, or otherwise interact with the site.
• Automatically via cookies, web beacons and similar technologies when you use the site.
• From third parties such as payment processors, delivery providers, analytics providers and other service partners when required to deliver services.

6. Purposes for Which We Use Personal Information

We use personal information to:

• Provide, operate and maintain our services and website.
• Process orders, bookings and installations, including scheduling and billing.
• Communicate with you regarding your account, orders, bookings, service updates and technical notices.
• Respond to enquiries, requests and complaints.
• Personalise your experience and improve our products, services and website.
• Detect, prevent and investigate fraud, security breaches and illegal activity.
• Comply with legal obligations and enforce our terms and policies.

We will only process personal information for purposes compatible with the original collection purpose unless we obtain your consent or are otherwise permitted by law.

7. Legal Bases for Processing (where applicable)

If you are in the EU/EEA or subject to GDPR, our legal bases for processing may include:

• Performance of a contract (e.g., order fulfillment).
• Compliance with a legal obligation.
• Legitimate interests (e.g., fraud prevention, site security, service improvement), balanced against your rights.
• Consent, where required (e.g., certain cookies and direct marketing).

8. Disclosure and Sharing

We may share personal information with:

• Service providers and partners who perform services on our behalf (payment processors, hosting providers, email and notification services, analytics, delivery partners, installers and technicians).
• Legal and regulatory authorities as required by law or to respond to lawful requests.
• Parties involved in a corporate transaction (sale, merger, reorganisation) — subject to confidentiality and notice to affected individuals where required.
• Other parties where you consent or where disclosure is necessary to protect our rights, safety or property.

9. International Transfers

Data may be transferred to, stored and processed in countries other than your own. Where transfers occur, we implement appropriate safeguards (standard contractual clauses, vendor assessments or other measures) to protect personal information in accordance with applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, secure and improve our site, and for analytics and marketing. You can manage cookie preferences via your browser settings or through any cookie consent mechanism we provide. Disabling certain cookies may impact functionality.

11. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce agreements. Typical retention examples:

• Transaction and order records: generally retained for 7 years for tax/compliance purposes (varies by jurisdiction).
• Account information: retained until you delete your account or as required by law.
• Support and communications: retained for a period necessary to resolve matters and improve services.

Specific retention periods may vary; contact us for details.

12. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no transmission over the internet or electronic storage is entirely secure. If a data breach affecting your personal data occurs, we will comply with applicable notification obligations.

13. Your Rights (subject to applicable law)

Depending on your jurisdiction, you may have rights including:

• Access: request copies of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of personal information (subject to legal limits).
• Restriction: request restriction of processing in certain circumstances.
• Object: object to processing based on legitimate interests or direct marketing.
• Portability: receive personal information in a structured, commonly used format (where applicable).
• Withdraw consent: where processing is based on consent you may withdraw it at any time without affecting prior processing.

To exercise rights, contact us at smartlivingtech0@gmail.com. We may request verification of identity before fulfilling requests. We will respond within applicable legal timeframes.

14. Marketing and Communications

We may send transactional messages and, with your consent where required, promotional communications about products, services, offers or updates. You can opt out of marketing communications by following unsubscribe links or contacting us. Opting out will not affect transactional messages about your orders or service.

15. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us to request deletion.

16. Automated Decision‑Making and Profiling

We do not engage in automated decision‑making that produces legal or similarly significant effects about you, except for basic automated processes needed to operate services (e.g., email delivery routing, fraud screening). If we implement any profiling or automated decisions with significant effects, we will disclose that activity and your rights.

17. Third‑Party Links and Services

Our site may link to third‑party websites, widgets or services that operate under their own privacy policies. We are not responsible for those policies or practices. Please review third‑party privacy notices before providing personal information.

18. Complaints and Supervisory Authorities

If you have a privacy complaint, please contact us first at smartlivingtech0@gmail.com so we can attempt to resolve it. You may also lodge a complaint with a relevant supervisory authority:

• Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
• EU/EEA: your local Data Protection Authority (for GDPR matters).

19. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy at smartlivingtech.com with a revised effective date. Where required by law, we will obtain consent for material changes.

20. How to Contact Us

For privacy questions, requests or complaints: